Shaping the Future of Service Management

Overview:

Mohamed Zaki, University of Cambridge 
Lars Witell, Karlstad University 
Jay Kandampully, Ohio State University 
Ruusa Ligthart, University of Cambridge and Laurea University of Applied Sciences

This forum will provide an opportunity for PhD Students, Postdocs and Early Career Researcher’s to meet and collaborate in groups to develop a manuscript for leading service journals, such as the Journal of Service Management.

The groups will be guided by esteemed academics, to produce significant research works. Additionally, the forum features roundtable discussions led by distinguished scholars and industry leaders, providing invaluable insights into the field. 

We believe that emerging scholars hold the key to addressing the challenges facing service management in the future. With ongoing global events such as the economic impact of COVID, Brexit, and the climate emergency, it is imperative that researchers focus on the future of service management to address these critical issues.

Now more than ever, researchers need to address “what is the future of service management research in the digital era?” We are particularly interested in exploring the use of emerging technologies (e.g. AI, LLM, VR, etc.) in service management. 

We promise a warm, welcoming, and intellectual experience.

Please click ‘More Info’ tab for further information about this frum, location and accommodation.

Registering:
Fee: £350 (Before 1st Aug) AND THEN £450 (After 1st Aug)
The price includes, hosting the days’ forum, lunch (2 days) and dinner at one of the University of Cambridge's prestigious colleges (1st day)

Enrolment deadline: 1st September 2024